Returns policy

Our 14 Day Policy

In order to provide you with the best possible online shopping experience, Perfect Moment maintains a no questions asked return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund. Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

You can return your order for up to 14 days from the date your received your order. Returns outside this timeframe may be accepted at the discretion of Perfect Moment and may only be refunded as a credit. It is best to return your item within 7 days of delivery — this is to ensure your package arrives within the required timeframe.

The only exception to the 14 day return policy applies to orders placed between 3 and 20 December which can be returned up to 4 January of the following year.

Free Returns

We provide a free returns service with our courier partners. We will not refund the cost of returns shipping if returns are sent outside of this service. As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment.

Condition of Returned Items

Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the customer.

Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled. These will be sent back to the customer.

Continued Returns

We offer a flexible returns policy to make your Perfect Moment shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Perfect Moment account or future orders being refused. If this applies to your account, we will be in touch.

If you have any questions, please contact our Customer Service Team.